Results 76 to 100 of 161
-
03-31-2011, 07:34 PM #76Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
0
-
03-31-2011, 09:52 PM #77Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
Customer may be a king as the company serves him, but he is certainly not a king in the meaning that he can do what he please, including insulting the service provider.
You need two for the tango, and the same way the provider wants your money, you want his services. It's a fair exchange of money for services, and both parties are on the same level. Just because you are on the money side on the barter doesn't give yiu any extra privileges.
Example of the dwalters is a valid one - just because you are paying money for food doesn't give you the right to insult the waitress, or even the restaurant owner. Do that and you will be asked out, and chances are never served again.
Just because she pays them $ 4K+ a month doesn't mean they put all f it into their pocket. If they have to provide as much as a single tech half-job time to manage her servers the company is at clear loss.
She said (threaten ?) that she will leave, after being told that calling people names is not OK. So what the problem? If she feels unsatisfied by the service she gets from LW she can simply move to another company.
Your other post about how the service personnel should take it in a positive way when being insulted by customers, is moronic at best. Reminds me a saying of some Russian women of "if he beats me, than he loves me".
You can't make LW or any other provider to provide the services if they don't want, with money or no money. You may be a king of your castle, but no one else's. LW seems to make their mind about this case, and I see why even from the (obviously) incomplete pieces of information we see here. This customer is not a source of income, but a source of income loss - as with all the support alone they are spending much more money on it alone, forget the other costs, and insults along the way.0
-
03-31-2011, 09:52 PM #78Web Hosting Master
- Join Date
- Jun 2006
- Location
- Calgary, Alberta
- Posts
- 688
Well until the OP gives the full specs and what each server does, I don't think any of us can help him. I was thinking along the lines of a few higher end server's for different functions instead of 15 low end servers. Could save some money, and even enough to hire a third party systems admin company.
0
-
03-31-2011, 10:04 PM #79Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
You know you bring a valid point sysadmsrv... I use to work for a large wireless carrier and built into the billing system they had a lifetime value of the customer that monitored the customer in ways such as amount of calls per day/week/month/lifetime of account, credit amount/how often, overages/how often, etc.. Basically based on a 5 point scale, and if you complained when you were a level 1 it basically ment you were costing the company more then you were worth as a customer. If you complained/threatened to leave it was a no questions asked seeya! I don't know if liquid web, or any other provider has this, but thats probably it.. This customer potentially probably costed more to maintain based on amount of tickets/aggravation of going out of the way for the customer then it was worth to provide services.
There is alot of people like this it just takes the company to stand up for themselves.
Honestly if thats the case, or atleast it seems that way +1 for LW!0
-
03-31-2011, 10:09 PM #80Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
She runs a fansite hosting. With hundreds of websites (300+), and ... no technical knowledge or even a clue on the subject. Check the offer and make a guess if someone who has no clue in IT can pull this off, and get a clue why LW has had enough of it...
Why get hosted at <REMOVED>?
1. Fast, high quality servers with backups. We are currently in the process of revamping our entire network. Our new servers are very fast and the bandwidth and hardware come from a very high quality provider. From now on, we will be making backups twice a week so you don’t have to worry about someone hacking your site.
2. No limit on FTP accounts, databases, add-on/parked domains, email addresses, and more. You can have as many of these as you want and it won’t be an issue. If you need additional domains for network sites, feel free to add them. Need to create 10 FTP accounts for your cowebs? Not a problem. You can park old domains on top of your current domain as well.*
3. No cap on disk space or bandwidth. We know that disk space and bandwidth are important - some of our hostees uploads files by dozens, multiple times per day, and have huge amounts of video files. These are not a problem. Disk space is relatively cheap, and we won’t limit your disk space. You can also store files on the server if you need to including large files. Bandwidth is quite expensive, but it is not capped. We have our own media server for PHPMotion accounts and other media if you have a lot of media files. You will manage your own resources carefully.*
4. Media hosting for all accounts - we allow PHPMotion, VShare, and any other YouTube clone for all sites. We can help with the installation upon request.
5. Free domain names available for qualified sites. These can include domains that we already have available (called “adoptable domains”), or domains that we will newly purchased for your site. When we buy a domain for your site, we own the domain, but the domain will remain with your site for its lifetime, all the content is your own and the domain will never be given out to anyone else without your permission. If your site has been established, you can choose to let the domain RIP, and just become a parked page or expire, rather than having it adopted by another owner. We also have rare, premium domains available available upon request, to qualified sites only. Inquire about the details of a rare domain if you are interested, but there may be some hard to meet requirements to qualify for a rare domain.
6. We are a fast growing network. Although the staff has collected domains for some time, in the first year since the domain <REMOVED> (the old domain before <REMOVED>) was registered, we have grown to host 320+ accounts. We are still in a bit of transition stage as we figure out what works and doesn’t work for a hosting network, but eventually everything will be smooth. Join in on the fun and help us to grow even more
7. The users on our site form a community of friendly and experienced webmasters, many of which have years of experience running established and popular fansites. We carefully select the sites and hostees that we allow to enter into our network, and will be more strict about this in the future.
8. Free highly available technical support for all hosting related issues from friendly and knowledgeable staff members. We will answer your hosting questions in detail, follow up on any hosting issues, take custom installation requests, and much more. We are extremely responsive to individual requests and will fix all problems that you bring to our attention. Contact via email or AIM. If we are online, we’ll respond immediately, and in other situations, in a few hours. You rarely need to wait more than 24 hours before we receive your email. We implemented a livechat system on our site in case anyone wants to use that (although from experience, not many people do). And we will be setting up an emergency contact soon, a “pager”, so that you can reach us in case of emergencies at any hour of the day.
9. Flexible ad options. We require simple banner ads and Google ads only - no widgets, popups, or other unsightly advertisements. (Note: if you see any poups on our network, they belong to the webmaster themselves, and not us - you can alert us about this if necessary but we usually don’t care if the webmaster wants to put their own popups). Servers, especially our newer ones, are quite expensive. We ask that you place an appropriate ad in a highly visible place to help cover server and domain name costs but you will not be asked to place excessive ads. (Note: Of course, if you want to, you are welcome to do this and if you’ve sold your site to us, then we own the ad space.) Paid options available. If you prefer to remove our advertising, a paid option may be available.
10. Run your own advertisements. You can run your own advertisements along with ours, for qualified sites. Inquire about details if you might be interested in this.
11. We can buy sites and domains - you do not even need to be a hostee to do this. We invite you to sell your site to us if you want to sell it for some reason (perhaps you have grown out of a certain celebrity, or you no longer have time to update). The site will be in good hands and we can agree to certain restrictions. After you sell the site to us, we will own the adspace.
12. Reseller accounts available. If you’d like a reseller accounts so you can host your friends, or if you have many sites and simply want one for yourself, just ask us.
13. CPanel and Plesk control panels available on all accounts. CPanel is an industry standard in professional website hosting, and Plesk is a very clean, easy to use control panel. All CPanel-based accounts are equipped with either Fantastico or Installatron which can be used to install your favorite scripts including PhpBB, Coppermine, Wordpress (for Installatron), and many more.
14. Free site transfers available upon request. We can help you with a smooth transfer from your old server onto our servers. Please inquire about details if you think you might need help with a site transfer.
15. We will match any other hosting offers, guaranteed. If you find what seems to be a better hosting offer, or have had a better hosting experience, simply tell us what it is and we will match it. Note: We do not actively seek out hostees making offers, we occassionally mention our hosting services if the situation is relevant, but the hostees generally find us on their own, through referrals and seeing other sites hosted by us.
16. Update at your own convenience. Once your site is established, we don’t care if you never update your site.
17. Referral program. If you refer a friend that gets hosted with us for two months, and you make us aware that you would like to be paid for this, we can arrange to pay an agreed upon amount.
18. We only host original sites that create their own content, and we take seriously any reports that a hostee on our network has stolen another site’s content. We will investigate the situation, and if the hostee is determined to be in fault, they will be asked to remove this content. We will not host any sites that exist just to generate traffic, without any real regard for the originality of the content. We will not host sites that find their content on forums or copy its content from other sites. Do not copy artwork or anything else from other sites and always give appropriate credit where its due. If you find any violations of this rule, please alert our staff immediately.0
-
03-31-2011, 10:18 PM #81Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
Ohhhhh... I found the site.. How the heck can you use 15 servers for that is beyond me.. Good Luck OP!
PS: OP - If you get some of those sites optimized they would use considerably less bandwidth!Last edited by bluemer; 03-31-2011 at 10:22 PM.
0
-
03-31-2011, 10:55 PM #82Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
0
-
03-31-2011, 11:14 PM #83Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
mmm.. I don't know.. Just saying..
0
-
03-31-2011, 11:33 PM #84Newbie
- Join Date
- Feb 2008
- Location
- Lansing, Michigan, USA
- Posts
- 16
0
-
03-31-2011, 11:39 PM #85Newbie
- Join Date
- Feb 2008
- Location
- Lansing, Michigan, USA
- Posts
- 16
/^I am an? (angry engineer|software developer|vocalist|rubyist|basher|cook|classic car guy|example of social awkwardness|sporadic mountebank|rambler)+\.$/0
-
03-31-2011, 11:58 PM #86Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
0
-
04-01-2011, 12:06 AM #87Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
Didn't meant to hurt anyone, just to make a point about a claim that calling other person an a$$ is not such a big deal. Well, it is to many of us. Especially when all that person is tried to do is to help. I fully understand the tech. who complained to OP account manager.
0
-
04-01-2011, 12:38 AM #88Web Hosting Master
- Join Date
- Apr 2002
- Location
- USA
- Posts
- 5,783
What are the specs on these servers? What is the OS and control panel if any?
How are these servers set up? Is it 15 single servers or it is a cluster of servers?0
-
04-01-2011, 04:36 AM #89Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
OP already mentioned the server basic HW config.
My (educated) guesses are :
- RHEL compatible distro is used as the base OS.
- Some servers have cPanel/WHM, some DirectAdmin and some have none.
- nginx is used on raw servers, and Apache on cPanel/WHM/DA ones.
And another guess, LW gave up on her at least 9 months ago...0
-
04-01-2011, 04:54 AM #90Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 93
0
-
04-02-2011, 09:55 AM #91New Member
- Join Date
- Apr 2011
- Posts
- 1
I am no longer able to sit idly by and listen to the drek OAC is spouting in this thread.
I worked for Liquid Web for two years, and personally spent many, many hours working on orangesarecool's servers in three different departments. Despite the customer opening a dozen tickets in as many minutes, often with "OMG WTF?!?!?! lol " as the *only* text/problem description within the ticket, LW's techs worked with her to the best of our abilities.
LW managed her overloaded servers and her overheated self for as long as they were able, before finally (after many warnings,) moving her to an unmanaged state. When the customer refuses to follow any stabilizing advice, continually abuses the admins trying to help her (calling someone an a$$ was the least of it, f-bombs were frequently unleashed) shrieks hysterically on the phone, opens multiple tickets within several minutes for the same problem, and refuses to communicate in a professional and fitting manner... LW was left with little choice. Supervisors and techs alike asked her repeatedly to mind a civil tongue - she refused.
The hours spent daily on OAC's trainwreck servers was unreasonable. She needs her own admin, but cannot afford to hire one. I understand not having enough money to hire an admin, and I sympathize with her stress when the sites were down and her customers freaked out. Had she been polite and professional, or had she not directly acted in completely opposite ways to our advice, or had she followed our TOS, or (et cetera,) she could very likely have salvaged her managed status.
LW's techs remain some of the most dedicated in the industry. Everyone there wants the customer to be happy, wants them to succeed, wants the sites to be up and running well - but after getting slapped repeatedly in the face, doing our best anyhow, and getting kicked in the proverbial nads time after time despite the hours we put in... well, as you can imagine, that gets old.
OAC had LW's highest level of support for a long time. She abused it almost daily. On top of the staff abuse and refusal to follow security and stability advice, it's just not reasonable to expect four to ten hours of support for her servers almost daily without paying additional fees.
If she oversold the boxes less, if she allowed ModSecurity to do its job, heck, if she allowed LW to do their jobs, she'd be in better shape. Looking back at everything they did for her and reading over this thread, I am stunned at her portrayal of her experience with LW. This is a wildly inaccurate description.0
-
04-02-2011, 11:21 AM #92Junior Guru Wannabe
- Join Date
- Jul 2008
- Posts
- 39
I never wanted enterprise support, I wanted the regular support because I've worked with them before, I've requested specific people only to work on my servers because I always like what they do. But they kept me on enterprise even though there were a few select people there who didn't like me. And my account person hated me too so whenever I got into a fight with one of those people he would tell my account manager and then he would threaten something or say something mean.
I have no intentions to abuse anything, lol, if I fight with someone it's more of a childish argument and it means nothing. It's like me fighting with my brother or something like that. You're right I know I opened a lot of tickets like OMG my servers is down WTF lol. I don't like it when my servers are down and I freak out and get really frustrated when things go wrong with my servers. So I am emotional, and it's just my personality and I can't help it. But at the end of the day, I am a nice person and can be civil and professional (but being professional is boring XD).
Obviously you were able to keep me as a customer already for 2+ years before the whole drama started since things were fine at first. Then when I got larger and had over 12 servers you moved me to enterprised and tried to sell me things I can't afford, and when I said no you tried to force me to buy them or else threaten things like take away my management which you knew I relied on, and which you ultimately did take away since you knew I was dependent on it and wanted to punish me. And the fact that you did that right after I said that someone was an "a.s.s." just shows that you took it personally and you're punishing me by taking away my management.
Btw who are you, I don't know your name. Most of the techs were helpful and I know they spent a lot of time to help me. But I still don't think it's fair because of a problem with a few select servers that they stopped the management on everything including the many servers they had already been managing for a few years that it was not necessary to stop the management on.
The main DNS server and the first few servers I had built up (before it reached 12-15) you already managed for a few years, so if you already managed them that long obviously they were manageable. It was only after my network grew to about 12-15 that you put me on enterprise and started to take advantage of me and trying to get me to pay for things that I didn't want, or threaten that you can't manage them, when you've already been managing those 12 servers and less for the first two years with no problems.
There were constant DNS issues that you couldn't fix that has nothing to do with RAM or my servers being overloaded. You couldn't manage Mod_Security properly, when it was on the rules would get tripped over and over and the problems would be endless. I know you put in a lot of hours but those hours didn't work. The mod_security rules would get tripped for no reason. And new rules would get tripped every day. Even rules that you whitelisted, would come back for no reason.
When you did migration, for no apparent reason the DNS zones would revert back, multiple times. Sometimes you even said so yourself you did not know what caused it.
I told you that I was willing to try the test box (the more powerful server) but they won't manage it so there's no way for me to use this because I do not know how to set anything up.
All I wanted was my servers to be managed again, but since you're not doing that, I'm preparing to move because it's way too expensive. If I just wanted un-managed servers I could get the same hardware at half the $4200+ price.
At this point I am looking for someone who can help me to migrate without downtime and handle my DNS cluster setup properly.Last edited by orangesarecool; 04-02-2011 at 11:29 AM.
0
-
04-02-2011, 11:21 AM #93
This is so incorrect, it's not even funny. Where to start. Well, how about with the obvious. Paying a 'management fee' (or paying for systems administration) is NOTHING like paying a lawyer's retainer fee. Why? Because a lawyer doesn't DO anything for that 'retainer' fee, period. A proper (note: I said proper) systems admin and management company will actually work in the background so that you don't know they're there, to
A. go through logs
B. keep the system secure
C. make sure the system is updated
D. make sure the system is online 24x7
Just because you can't SEE the system admin working doesn't mean they're actually not working. That said:
I've said it over and over again here. If you want proper systems administration, stay away from 'managed hosting companies'. These tools don't manage anything unless you ASK them to, and they're not even close to 'managed hosting', or 'managed servers'. They're merely selling you a name, nothing more.Tom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons0
-
04-02-2011, 11:34 AM #94Web Hosting Master
- Join Date
- Jun 2006
- Location
- Lansing, Michigan
- Posts
- 649
Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
-
04-02-2011, 11:37 AM #95Web Hosting Master
- Join Date
- Jun 2006
- Location
- Lansing, Michigan
- Posts
- 649
I do not feel comfortable discussing the specifics of your account in a public forum. Please keep in mind you are NOT talking to Liquid Web in this forum, you are talking to a former employee that is entitled to their own opinion. If you wish to discuss this with us further, please contact us and a supervisor will explain the situation again. I sincerely hope that you next provider can provide the services which you desire.
Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
-
04-02-2011, 11:40 AM #96Junior Guru Wannabe
- Join Date
- Jul 2008
- Posts
- 39
I don't know how the thread got so long? I was really just looking for people to send me offers for servers and migration, but then people started talking about all sorts of things lol.
Well I already asked my account person to be managed but he said no. He hates me0
-
04-02-2011, 11:43 AM #97
You take offense all you like Travis, but what I listed is not done by your "management team" (of individuals that barely know what a ssh key is). How do I know? Firsthand experience, and just common sense. It's NOT possible for a datacenter to go through 1000s of servers logs in real time, even 100s. Sorry, that in and of itself is the most critical part of server management.
Tom Whiting, WHMCS Guru extraordinaire
Linux problems? WHMCS Problems? Give me a shout
Check out my WHMCS Addons0
-
04-02-2011, 11:43 AM #98Web Hosting Master
- Join Date
- Jun 2006
- Location
- Lansing, Michigan
- Posts
- 649
As many people have already said, it is against WHT to solicit offers in a thread like this. This thread has gotten so long because of rampant and incredibly inaccurate speculation and assumptions that have no relevance to the actual situation with your account. I will not discuss the details of your account publicly as it is inappropriate.
Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
-
04-02-2011, 11:51 AM #99Junior Guru Wannabe
- Join Date
- Jul 2008
- Posts
- 39
So I asked where I can get offers, and then people started to talk about other things lol.
And it's not inaccurate.
It's very simple, I came to liquidweb for managed server, they pulled the plug on that after a few years of managing my servers already. They left me hanging. I don't know anything about servers or what to do, and in emergencies when I asked them to help me to fix my server they refused. The point is now it's not worth it for me to keep my servers here because I am not interested in unmanaged servers at liquidweb. I can get the same hardware at a fraction of the price so I'm just looking for someone to help me migrate now, I've already identified the servers I want to use.
So feel free to move this thread somewhere else or this post, to somewhere that I can ask for offers, since that is the main point of my thread, I am looking for new servers and someone to help me migrate them. I need someone to help me migrate my network to about 6 bigger servers.
You can PM me or something if you can do this with no downtime and have a reasonable price. I am happy to take solicitations0
-
04-02-2011, 11:53 AM #100Web Hosting Master
- Join Date
- Jun 2006
- Location
- Lansing, Michigan
- Posts
- 649
Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
Similar Threads
-
Entire ColoGuys network down
By Rick-WHSuite in forum Providers and Network Outages and UpdatesReplies: 13Last Post: 01-29-2010, 06:20 PM -
What do you do when your host's ENTIRE network is down?
By windebates in forum Web HostingReplies: 21Last Post: 10-31-2009, 11:53 AM -
Need to migrate data from old server to new ASAP
By gamer1888 in forum Other Offers & RequestsReplies: 7Last Post: 05-03-2008, 02:12 PM -
Migrate entire ms sql server 2000 database from one server to another
By rajakvk in forum Programming DiscussionReplies: 3Last Post: 11-28-2007, 01:10 PM -
Ads Across Entire Network
By die2nite in forum Advertising OffersReplies: 2Last Post: 05-19-2006, 04:28 AM